Customer is not getting any data on the left frames when loading the First Time Setup page. Under the Step 1, Step 2 and Step 3 frames those display "0" rather than the actual values.
The NS logs displays the following error when loading this page:
Failed to get computers xml '', hexadecimal value 0x02, is an invalid character.
Failed to get computers xml '', hexadecimal value 0x02, is an invalid character. [System.ArgumentException @ System.Xml] at System.Xml.XmlEncodedRawTextWriter.InvalidXmlChar(Int32 ch, Char* pDst, Boolean entitize) at System.Xml.XmlEncodedRawTextWriter.WriteAttributeTextBlock(Char* pSrc, Char* pSrcEnd) at System.Xml.XmlEncodedRawTextWriter.WriteString(String text) at System.Xml.XmlWellFormedWriter.WriteString(String text) at System.Xml.XmlWriter.WriteAttributeString(String prefix, String localName, String ns, String value) at System.Xml.Linq.ElementWriter.WriteStartElement(XElement e) at System.Xml.Linq.ElementWriter.WriteElement(XElement e) at System.Xml.Linq.XElement.WriteTo(XmlWriter writer) at System.Xml.Linq.XNode.GetXmlString(SaveOptions o) at Altiris.NS.Services.SetupPortal.SetupService.GetComputersXml(DateTime discoveredDate) Exception logged from: at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer) at Altiris.NS.Services.SetupPortal.SetupService.GetComputersXml(DateTime discoveredDate) at SyncInvokeGetComputersXml(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageR pc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(Mess ageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(Mes sageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(Request Context request, Boolean cleanThread, OperationContext currentOperationContext) at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext) at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult result) at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result) at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously) at System.Runtime.InputQueue`1.AsyncQueueReader.Set(Item item) at System.Runtime.InputQueue`1.EnqueueAndDispatch(Item item, Boolean canDispatchOnThisThread) at System.Runtime.InputQueue`1.EnqueueAndDispatch(T item, Action dequeuedCallback, Boolean canDispatchOnThisThread) at System.ServiceModel.Channels.SingletonChannelAcceptor`3.Enqueue(QueueItemTyp e item, Action dequeuedCallback, Boolean canDispatchOnThisThread) at System.ServiceModel.Channels.HttpPipeline.EnqueueMessageAsyncResult.Complete ParseAndEnqueue(IAsyncResult result) at System.ServiceModel.Channels.HttpPipeline.EnqueueMessageAsyncResult.HandlePa rseIncomingMessage(IAsyncResult result) at System.Runtime.AsyncResult.SyncContinue(IAsyncResult result) at System.ServiceModel.Channels.HttpPipeline.EmptyHttpPipeline.BeginProcessInbo undRequest(ReplyChannelAcceptor replyChannelAcceptor, Action dequeuedCallback, AsyncCallback callback, Object state) at System.ServiceModel.Channels.HttpChannelListener`1.HttpContextReceivedAsyncR esult`1.ProcessHttpContextAsync() at System.ServiceModel.Channels.HttpChannelListener`1.BeginHttpContextReceived( HttpRequestContext context, Action acceptorCallback, AsyncCallback callback, Object state) at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceive d(HostedHttpRequestAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(O bject state) at System.ServiceModel.AspNetPartialTrustHelpers.PartialTrustInvoke(ContextCall back callback, Object state) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequestWi thFlow(Object state) at System.Runtime.IOThreadScheduler.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.Runtime.Fx.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
Known issue. The problem is bad characters in computers' descriptions.
This issue has been reported to Symantec Development team. A fix will be available post-ITMS 7.6.
A pointfix is available for those with SMP 7.6 HF5. See attached "Pointfix_eTrack3889751_7_6_HF5.zip" file.
A pointfix is available for those with SMP 7.6 HF5. See attached "ECV_7.6_POST_HF7.zip" file.
APPLICABILTY REQUIREMENT:
SMP 7.6 HF5 -->Pointfix_eTrack3889751_7_6_HF5.zip
SMP 7.6 HF7 -->ECV_7.6_POST_HF7.zip
HOW TO INSTALL THIS POINTFIX:
HOW TO UNINSTALL THIS POINTFIX:
CHANGES MADE