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Unable send PDFs as email attachment right out of the Adobe Reader GUI if MS Outlook is closed during the process of sending

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Article ID: 162789

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Updated On:

Products

Workspace Virtualization (formerly SVS)

Issue/Introduction

When using Send Email feature in virtualized Adobe Reader to send pdf attachment, the email will be sent only once, and all further emails will not appear in Outlook Sent or Outbox folders, and in general there will be no track of those emails anywhere.

Cause

When the first email is being sent, there is a hidden entry added for tmp outlook data file, looking like [email protected]

After that no further emails with pdf attachments will be sent out of the Adobe Reader GUI.

Resolution

Add [LOCALAPPDATA]\Microsoft\Outlook and subfolders to Exclude entries on Adobe Reader layer.