Unable to generate reports on email address with underscore character "_" in SMG 10.6.0-5

Products

• Messaging Gateway

Issue/Introduction

If user name in the recipient email address contains the underscore character "_" (e.g. [email protected]), SMG does not show that recipient email address in the Specific recipients report.

Here's the example:

Encountered an error when generating report for [email protected], "No data is available for the report type and time range specified".

Resolution

Symantec is currently investigating this issue. This knowledge base document will be updated when more information is available. Please subscribe to this document for future updates.