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Microsoft Bulletin: MS15-116 continually fails to install

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Article ID: 162778

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Microsoft Bulletin: MS15-116-wordloc2010-kb2965313-fullfile-x86-glb.exe continually fails to install on Microsoft Windows 7 Enterprise Clients.

Exit Code 17031

Cause

Confirmed in this instance; conflicting versions were installed as follows:

  • Microsoft Word 2010: Gold 
  • Project 2010: Service Pack 1

Resolution

This issue is resolved via updating the Office 2010 components to the same Service Pack 2.