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"Another version of this product is already installed..." when installing Ghost Standard Tools 3.0 HF2

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Article ID: 162764

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

When attempting to install the HF2, or HF2 rev1, version of Ghost Standard Tools an error dialog comes up indicating that another version of this product is already installed.

Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

Cause

This error will be encountered if the version of the Ghost Standard Tools that is installed is the one that is included as part of the Ghost Solution Suite 3.0 installation package.  This version will not be able to upgrade to HF2 or HF2 rev1.

Resolution

To resolve this issue, go to https://fileconnect.symantec.com, enter your Ghost 3.0 Serial Number and download the Symantec_Ghost_Standard_Tools_3_0_HF4.msi and install this version.