Symantec Encryption Desktop: Encrypt/Sign buttons not available in Outlook 2010

Products

• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server

Issue/Introduction

After installing a Microsoft update for Outlook, the Encrypt/Sign buttons not available in Outlook 2010 for Symantec Encryption Desktop in order to trigger encryption and signing functionality.

 

Cause

A recent Microsoft update causes Outlook 2010 to always start in Safe Mode, thus disabling the Encrypt/Sign plug-ins for Symantec Encryption Desktop for email encryption.

 

Resolution

In order to restore the encrypt\sign buttons for Symantec Encryption Desktop within Outlook, uninstall the update referenced in the following Microsoft article:

https://support.microsoft.com/en-us/kb/3114560