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"Expired. Limited functionality" when inserting a license into ATP Manager 2.0

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Article ID: 162729

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

When inserting a license into Advanced Threat Protection (ATP) Platform Manager 2.0, the following message appears:

Expired. Limited functionality.

Cause

The error isn't that the license has expired. The error is that the license file extension is incorrect.

Resolution

 

Important: Do not alter in any way the .slf license file that you receive from Symantec.