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Connection to SEPM fails when SEPM administrator account uses Active Directory.

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Article ID: 162715

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Updated On:

Products

Symantec Products

Issue/Introduction

Within the Advanced Threat Protection (ATP) 2.0 Manager, the Symantec Endpoint Portection Manager (SEPM) connection fails when using a SEPM administrator account with Active Directory (AD) authentication to create a SEPM controller connection in ATP.

Conditions:

  • A SEPM administrator account specifies using AD for authentication
  • When connecting directly to the SEPM with AD credentials, the connection succeeds

Resolution


Workaround: Within SEPM, do not specify Active Directory as the authentication mechanism for SEPM administrator accounts that you intent to use later when creating a SEPM controller connection within ATP.