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Ghost is not correctly finding the next image span file when restoring from a split image stored on external media

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Article ID: 162696

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Updated On:

Products

Deployment Solution

Issue/Introduction

An attempt is made trying to restore image files saved in DVDs with Ghost 
version 12.0.0.6282.

1. Following message appears when restore of 1st DVD is finished.
---
Span Volume [4] Done (1660)
Symantec Ghost needs to open the next part of the image. Please either 
insert
the next disk and choose OK, or choose Browse to select the next part of the
image. 
[OK] [Cancel] [Browse]
---

2. Insert 2nd DVD and click [OK].
Then following Error message appears.
---
Error
Cannot open image file F:\[imagename]003.ghs [Win32 error:(0x00000002)
Message description : The system cannot find the file specified.](10010)
[OK]

In short, Ghost is still searching for the span file it just completed laying down, rather than the next span file in the list.
In the above scenario, the 4th span file had completed, and after inserting the DVD for the next file, it still is looking for the 4th span file [imagename]003.ghs. 

(Ghost span files are listed as [imagename].gho, [imagename]001.ghs, [imagename]002.ghs -- meaning the [imagename]003.ghs is the 4th span file)

This causes Ghost to be unable to proceed.

Cannot open image file F:\[imagename]0xx.ghs [Win32 error:(0x00000002)
Message description : The system cannot find the file specified.](10010)

Cause

This was a bug in how Ghost was handling the span file detection procedure. 

Resolution

This issue has been corrected in Ghost build version 12.0.0.7057 or in DS 7.6 HF7.

We cannot host this file on this KB due to licensing, and is available upon request of support if upgrading to DS 7.6 HF7 is not possible.