ATP VE fails to capture network traffic for all VLANs

Products

• Symantec Products

Issue/Introduction

After deploying Advanced Threat Protection (ATP) Virtual Edition (VE), and configuring the WAN port for promiscuous mode, network traffic for some VLANs does not appear in packet captures collected from the ATP Scanner.

Cause

The virtual switch port group is not set to "VLAN(0)" to accept traffic for all VLANs.

Resolution

Set the virtual switch port group for each monitoring interface to accept traffic for all VLANs.