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Messaging Gateway sends alerts for failure to detect CPU internal temperature

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Article ID: 162673

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Messaging Gateway (SMG) sends a Hardware Failure alert for a CPU temperature condition but reviewing the logs shows that a high temperature condition has not been recorded. Instead, the recorded temperature is displayed as "Unknown" in the messages log.

2020 Nov 22 17:15:16 (crit) SMS: [-]  CPU internal temperature in Failure state (Unknown C)
2021 Jan  8 02:10:16 (crit) SMS: [-]  CPU internal temperature in Failure state (Unknown C)
2021 Jan 28 19:30:16 (crit) SMS: [-]  CPU internal temperature in Failure state (Unknown C)
2021 Apr 22 11:15:20 (crit) SMS: [-]  CPU internal temperature in Failure state (Unknown C)

Environment

SMG 8340 / Dell R210-II hardware
SMG 8340 / Dell R230 hardware

Cause

The tool used to detect the planar CPU temperature is returning an unexpected or empty value rather than the CPU temperature.

 

Resolution