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New Agent Update Package for CCS 11.1.2 release

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Article ID: 162665

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

After applying the CCS 11.1.2 Product Update upgrades of  ‘CCS 11.0 Windows Agents’ fail with this error  "No product update is available for the "11.0" agents.".

Cause

Windows 11.1 APU was not included in the 11.1.2 APU

Resolution

A new Agent Update Package is now available which will allow CCS 11.0 Windows Agents to correctly update to the latest product level currently available ‘11.1’.          (Note: There is no 11.1.2 product update for the Windows Agent)

Prerequisites

Before updating the Agent Update Package, ensure that you have installed Symantec Control Compliance Suite (Reporting & Analytics) v11.1.2.

To apply the update

Replace ‘ccsagentupdate.exe’ which by default is located in the ‘C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\AgentUpdate\PU\apu-11.10\Current\CCS1110.11_10_10200_1208_CCS_AGENT_PU’ directory with the copy included in this KB article.

 

MD5 Hash: e6d4ff487fca487eccf5c59ab988f282

SHA1 Hash: 3b49f90b4bddb246e0ffa8df5a019fa891a88915

Attachments

ccsagentupdate.exe get_app