The procedure entry point __crtCreateSymbolicLinkW could not be located in the dynamic link library.

Products

• Symantec Products

Issue/Introduction

You receive an error on a computer with Endpoint Protection Small Business Edition Cloud (SEP SBE Cloud) when opening a Microsoft Office product.

The procedure entry point __crtCreateSymbolicLinkW could not be located in the dynamic link library C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\22.5.2.15\MSVCP110.dll

Cause

An application has improperly added a version of the Microsoft Visual C++ Runtime dlls into the C:\Windows\System32 directory causing a conflict between the drivers.

Resolution

1. Boot into safe mode.
2. Navigate to the C:\Windows\System32 directory (not the directory referenced in the error)
3. Locate: MSVCP110.dll and MSVCR110.dll
4. Cut both of those files and put them in a convenient location.
5. Reboot.

Note: If the behavior persists or other concerns are raised then these files should be returned to the System32 directory.