During the process of installing a renewed Symantec Premium Antispam (SPA) license for Symantec Mail Security for Microsoft Exchange (SMSMSE) an error message is displayed:
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Symantec Premium AntiSpam registration failed. The product will not receive definition updates
Do the following:
1. Ensure that a valid, up-to-date Premium AntiSpam license is installed.
2. Verify that DNS can resolve aztec.brightmail.com.
3. Allow outbound secure https through firewall (port 443).
4. If using proxy server, see documentation for manually running register.
5. Retry registration by enabling Premium AntiSpam within the product.
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Conditions
The start date of the license is in the future.
To verify the start date of a Symantec License File:
If the date within the <start_date> tag is in the future, this condition is met.
Licenses have recently been changed to start at the time the purchased contract starts, instead of from the date the license is issued. Premium Antispam will not function correctly when attempting to use a license that is not yet valid.
This issue is resolved in SMSMSE 7.5.4. After upgrade to 7.5.4, SMSMSE will now merge the existing license with any new, future dated licenses before registering them.
Workaround
Remove the new, future dated license from SMSMSE, and install the older license. Once the start date has been reached, the new license can be installed.
To remove the future dated license: