Warning on Endpoint Protection Manager: failed to cleanup downloaded LiveUpdate content

Products

• Endpoint Protection

Issue/Introduction

Warnings are appearing in the Endpoint Protection Manager (SEPM) Server Activity logs indicating that downloaded LiveUpdate content failed to clean up.  The issue is associated with unexpected server errors appearing in SEPM Server Activity logs and in scm-server logs indicating a validation exception. 

Server-Activity logs

Failed to clean up LiveUpdate downloaded content

scm-server log

com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: ObjReference/TargetType: attribute is required! at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:440) at com.sygate.scm.server.configmanager.ConfigManagerCache.getTopLevelObject(ConfigManagerCache.java:316) at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:354) at com.sygate.scm.server.configmanager.ConfigManager.getLuDownloadedContentArray(ConfigManager.java:2649) at com.sygate.scm.server.util.LuServerUtility.getDownloadedContentArray(LuServerUtility.java:568) at com.sygate.scm.server.util.LuServerUtility.getDownloadedContentArray(LuServerUtility.java:545) at com.sygate.scm.server.util.LuServerUtility.getPackageCount(LuServerUtility.java:653) at com.sygate.scm.server.task.IISCacheTask.updateSitePropertiesCache(IISCacheTask.java:1561) at com.sygate.scm.server.task.IISCacheTask.execute(IISCacheTask.java:339) at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505) Caused by: com.sygate.scm.common.configobject.ValidationException: ObjReference/TargetType: attribute is required! at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:510) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:166) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:177) at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:430) ... 11 more com.sygate.scm.server.util.ServerException: Unexpected server error. at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:469) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:434) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:430) a

Cause

The exception is caused by a database connection being closed when the SEPM tries to get schema object LuDownloadedContentArray.

Resolution

This issue is fixed in Symantec Endpoint Protection 14.0 (Build 1904).  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.