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DS 7.x - After upgrade you might encounter an issue when previously captured images are no longer available for deploying

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Article ID: 162613

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Updated On:

Products

Deployment Solution

Issue/Introduction

When Deploying an Image to client machine, we have discovered that the Image path is incorrect.
For example we had image path in command line pointing to:
http://Site_Server/altiris/ps/share/pkggroup_{PACKAGE_GROUP_OLD_GUID.EN_US}/{PACKAGE_GUID.EN_US}/cache/image_file.gho
When verifying this path manually on Site Server Package Server - we can find out that this "package_group_old_guid"(pkggroup) in IIS is no longer valid, and it's using new Package Group Guid.

Imaging process failing with Image path is invalid error.

Cause

during upgrade process - on site server/package server, the internal value of "package group id" may change. Due to that fact, some external packages (such as Deployment Solution packages)might become unaccessible.

Resolution

Engineering is aware of this, and currently this issue/behavior is under investigation and might require to create other method of handling those external packages.

Workaround / SQL query is available from Support which would resolve this issue for currently affected packages.

Official Fix is planned in future major release.