Where to download service catalog product installation images (i.e. .ISO files ) ?

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Article ID: 16259

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Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

support.ca.com site was re-organized and changed .  It is a little bit confusing when navigating  the site  in order to find  service catalog product installation images ( i.e.  .ISO files ) 



Where   can I find and  download service catalog product installation images ( .ISO files )  on support.ca.com  site ? 

Environment

service catalog 12.9 , 14.1 , 17.0

Resolution

Find and Download catalog installation images

1.  login support.ca.com  with your ca support account first .

2.  click "Menu"  and select "DOWNLOAD MANAGEMENT"  

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKoUAAW" alt="A.gif" width="591" height="248">

3.  Depending on your site's product entitlement with CA ,   in search field ,   you can type either  Service Management or Service Catalog. As you are typing ,  a select dropdown will list the corresponding products.

 A.  If you search Service Management in the search field  and  it can list the products which is having  "CA Service Management - Service Catalog" ,  then :

   1) select "CA Service Management - Service Catalog"

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKoVAAW" alt="B.gif" width="577" height="273">

 2)  you will see  "Product Downloads Available" .  click it to expand .  Then ,   in Product Downloads tab,   you will see  "CA Service Management Upgrade from Service Desk Manager Full License to Service Management Service Desk Manager Package MULTI-PLATFORM" and click it .

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKoWAAW" alt="C.gif" width="605" height="324">

 

Note :  from 14.1 ,  service catalog and service desk use the same Service Management Installer ( i.e.  SM common installer ) to do  product installation

 

3)  in "CA Service Management Upgrade from Service Desk Manager Full License to Service Management Service Desk Manager Package MULTI-PLATFORM"  page ,  please note the "Release" drop-down field ,  you need to click this field to pull  the drop-down list there and select the version that you want to download .  For example ,  select 14.1 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKoXAAW" alt="D.gif" width="554" height="298"> 

 

4) After select the specific version ,  you will see all the downloadable Service Management products with this version.   for example ,  for service  catalog 14.1 installation image  ,  select "CA SERVICE MANAGEMENT SERVICE DESK MANAGER PACKAGE 14.1 FOR WINDOWS 04/16, WITH CATALOG DVD03135250E.ISO " 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKoYAAW" alt="F.gif" width="591" height="332">

 

B.  If you search Service Catalog  in the search field  and  it can list the products which is having  "CA Service Catalog" ,  then :

1)  select "CA Service Catalog"  ,  and  click "Product Downloads Available" 

<Please see attached file for image>

style="" src="/servlet/servlet.FileDownload?file=0150c000004AKoPAAW" alt="1.gif" width="546" height="293">

<Please see attached file for image>

style="" src="/servlet/servlet.FileDownload?file=0150c000004AKoQAAW" alt="2.gif" width="409" height="195">

 

2)  then click "CA Service Catalog -MULTI-PLATFORM"   

<Please see attached file for image>

style="" src="/servlet/servlet.FileDownload?file=0150c000004AKoRAAW" alt="3.gif" width="336" height="212">

3)  Notice the Release drop-down field , click it to pull the available release version and select the version you are looking for ,  for example ,14.1  

<Please see attached file for image>

style="" src="/servlet/servlet.FileDownload?file=0150c000004AKoSAAW" alt="4.gif" width="357" height="261">

4)   you will see the   catalog product installation image (.ISO ) file  with the version that you are looking for to download 

<Please see attached file for image>

style="" src="/servlet/servlet.FileDownload?file=0150c000004AKoTAAW" alt="5.gif" width="569" height="355">

 

 

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