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The handler 'PersistentSettings' is failed to process request. System.NullReferenceException: Object reference not set to an instance of an object.

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Article ID: 162579

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Updated On:

Products

IT Management Suite

Issue/Introduction

Customer is seeing this error error spamming his smp logs:

The handler 'PersistentSettings' is failed to process request. 
System.NullReferenceException: Object reference not set to an instance of an object.

w3wp.exe process throws this error into the smp log.

The handler 'PersistentSettings' is failed to process request. System.NullReferenceException: Object reference not set to an instance of an object.

Cause

Known issue. Null reference

Resolution

This issue has been fixed with the ITMS 7.6 HF7 release.

A pointfix is available for those with ITMS 7.5 SP1 HF5. See attachment "3867054_TS_7.5_SP1_HF5.7z".

Note that this only fixes one cause of the null reference.  This is compatible with SMP 7.5 SP1 HF5.

Attachments

3867054_TS_7.5_SP1_HF5.7z get_app