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"At-Risk" or "Attention" status in the client when protection technologies are disabled

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Article ID: 162573

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Updated On:

Products

Symantec Products

Issue/Introduction

Computers with the Symantec Endpoint Protection Small Business Edition (SEP SBE) client installed are showing "At-Risk" or "Attention" statuses and displaying a "Fix Now" notification.

You have turned off Smart Firewall. Your system may be more vulnerable to viruses and intrusions.

Cause

Protection technologies, such as Smart Firewall, Download Intelligence, etc, may have been disabled in the Symantec Endpoint Protection Small Business Edition (SEP SBE) Management Console using a custom policy.

A recent software update has changed the way product health notifications are displayed to reinforce security best practices. 

Resolution

An update will be released in the near-future to ensure that components disabled by custom policies will only show at-risk or attention statuses in the SEP SBE Management Console, and not on the end users' computers.

Note: At-risk and attention statuses will still be displayed to the end user if the user has disabled the technologies locally on the client, or if the features are genuinely in an at-risk state.

Attachments

FirewallNotification.png get_app