How to see previous month report in SLA report?
1. open SLAReports portlet
2. Choose an SLA to view
3. In the upper right corner, next to the PDF Export icon, is a calendar icon, click this
4. A new window opens showing a bar graph with the previous SLA periods' compliance levels
5. click on any one of the bars in this graph corresponding to a previous SLA period
6. That period's report should now be displayed in SLAReports for you to export/view