Error 1041 or 1068 When Capturing or Importing Layer

Products

• Workspace Virtualization (formerly SVS)

Issue/Introduction

When trying to capture certian applications in SWV Admin or Virtual Composer the capture sometimes imediately fails with error 1041 or 1068. Sometimes the capture succeeds but when the layer is later imported it fails with error 1041 or 1068.

Cause

The Symantec Workspace Virtualization agent somehow became corrupted.
 

Resolution

Uninstall Virtual Composer (if present), Symantec Workspace Streaming Agent (if present), and the Symantec Workspace Virtualization Agent. After rebooting reinstall the components that were uninstalled and reboot again.