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Ghost64.exe crashes with error 0xc0000409 when deploying or capturing an image via http

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Article ID: 162530

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Updated On:

Products

Deployment Solution

Issue/Introduction

The following Releases are affected: DS 7.6 HF2, 3, 4, 5

Ghost64.exe crashes with error 0xc0000409 when deploying or capturing an image via http.  An error message is displayed.  Clicking OK allows the Imaging to complete via UNC.

Ghost64.exe Application Error. The exception unknown software exception (0xc0000409) occurred in the application

Cause

Imaging Via HTTP

Resolution

Workaround:

Use a prior release of Ghost64.exe that does not have this issue.   At the beginning of the Imaging job, script a Copy Task to copy this known good Ghost64.exe over the WinPE version:

x:\program files\Symantec\deployment\ghost\

That will result in successful imaging.  If you don't have a working Ghost64.exe, please contact support and they can provide one.

Fix:

This issue has been fixed in DS 7.6 HF6 which is expecting to release around mid-November.