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What does the following event “DoGetGlobalIndexFile return error: 3!" mean in the exsecars.log

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Article ID: 162516

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Large number of the following events ‘DoGetGlobalIndexFile return error: 3!’are being generated in the exxecars.log.

DoGetGlobalIndexFile return error: 3! in the exsecars.log

Cause

The event DoGetGlobalIndexFile return error: 3!" gets logged when clients request the Group Update Providers (GUPs) Global Index  %SEPM_HOME%\data\outbox\agent\globalindex.dax file.  The "globalindex.dax" is transferred asynchronously from server to client and this status is logged if debug logs are enabled.

 

Code 3 means request has been queued and hence the status is pending.

Code 4 means failure. 

Resolution

This is not an error, the message can be ignored.