"Are you sure you want to leave this page?"- displayed when saving the Encryption Management Server Mail Templates using Internet Explorer

Products

• Encryption Management Server
• Gateway Email Encryption

Issue/Introduction

When editing the Encryption Management Server Message Templates using Internet Explorer, after clicking the button to Save,  a popup message appears saying:

Are you sure you want to leave this page?

Additionally you have the following options:

• Do you want to leave?
• Leave this page
• Stay on this page

Cause

This is due to the  Compatibility View mode being enabled in Internet Explorer.

Resolution

The web site might be in the Compatibility View list or listed in the Local intranet sites (by default the intranet sites are displayed in Compatibility View).

This issue is resolved by changing the Compatibility View setting in Internet Explorer.
 

1. Open Internet Explorer.
   
   Note: you may need to press the Alt key to see the Tools menu.
    
2. Click Tools menu and select Compatibility View settings.
    
3. Select the Encryption Management Server administration page from the list Websites you've added to Compatibility View.
    
4. Remove the administration page from the list, or uncheck the box next to Display intranet sites in Compatibility View.