Scoreboard in the XFLOW interface

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Article ID: 16251

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Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



If I have two roles in CA Service Desk Manager defined with two different scoreboards, what can I do to achieve the same in the the XFLOW interface?

Environment

CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

You can display a Scoreboard Query as a Custom Work Stream in the XFLOW interface. But displaying the Scoreboard Query as a work Stream is specific to the analyst, and is not role based.