Scoreboard in the XFLOW interface
Article ID: 16251
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
If I have two roles in CA Service Desk Manager defined with two different scoreboards, what can I do to achieve the same in the the XFLOW interface?
Environment
CA Service Desk Manager 14.1CA Service Desk Manager 17.0
Resolution
You can display a Scoreboard Query as a Custom Work Stream in the XFLOW interface. But displaying the Scoreboard Query as a work Stream is specific to the analyst, and is not role based.
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