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Application reputation showing as "Not Applicable"

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Article ID: 162492

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

When using application reputation feature, the list of application as displayed as "Not Applicable". You don't know if the application can be trusted.

No error message in the interface but each application is displayed with this icon : 

Cause

One of the cause is the Data Center Manager 6.x server not being able to access specific sites on the internet.

Resolution

To resolve the issue they are several steps to follow :

  • Configure Java LiveUpdate on the Data Center Server Advanced machine to access internet. Most likely using a proxy server
  • ​​Allows HTTPS access to https://ent-shasta-rrs.symantec.com (Symantec Insight Server)
    • Ideally white listing url on proxy or firewall
    • The proxy needs to be accepted silent connection. (transparent proxy configuration)
    • IP address is 143.127.102.40 but can be subject to change with IP failover

Note : it might be needed on the DCS manager to use a SOCKS server that would redirect the traffic to the proxy.