Network Discover scans fail with "The Local Drive for mount is in use" when scanning remote shares.

Products

• Data Loss Prevention Network Discover

Issue/Introduction

When performing discover scans of remote shares the scans may show "The Local Drive for mount is in use --l:"

"Oct 1, 2015 3:45:45 PM","WARNING","SHARE 10/01/15 - 1:52 PM","FAILED_ITEM","//SERVERNAME/folder","0","The Local Drive for mount is in use  -- l:.","","",""

Cause

There is several different scenarios that could cause this error to occur.

1. The letter mentioned in the error could already be used on the system itself. (I.E. CD-ROM using Z: as a drive letter)
2. The scan is large enough where the allowed drive letters are still in use by the discover scan.

Resolution