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Scheduled reports do not display in the expected language


Article ID: 162422


Updated On:


Messaging Gateway


When scheduled reports are configured to display on Messaging Gateway (SMG) systems using the Traditional Chinese character set or other non-English languages, the report is instead created and delivered using the Engish language and character set.


Scheduled reports are automatically generated in English. Login sessions set the displayed language on a per session basis but scheduled reports, having no session language variable, are generated in the default language and character set of Messaging Gateway which is English.


This is a known issue and may be addressed in a future release. For reports to be generated in languages and character sets other than English, they will need to run by hand from a control center login session using the desired language and character set.