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Scheduled reports do not display in the expected language

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Article ID: 162422

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When scheduled reports are configured to display on Messaging Gateway (SMG) systems using the Traditional Chinese character set or other non-English languages, the report is instead created and delivered using the Engish language and character set.

Cause

Scheduled reports are automatically generated in English. Login sessions set the displayed language on a per session basis but scheduled reports, having no session language variable, are generated in the default language and character set of Messaging Gateway which is English.

Resolution

This is a known issue and may be addressed in a future release. For reports to be generated in languages and character sets other than English, they will need to run by hand from a control center login session using the desired language and character set.