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Preboot configurations that are deleted from the console do not get deleted from the database or the site servers causing invalid PXE menu items to be displayed when using PXE

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Article ID: 162415

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Updated On:

Products

Deployment Solution

Issue/Introduction

When customers delete preboot configurations, the configurations are not being deleted from the 'automation_image_configuration' table in the database.  The files that are on the Site Server(s) under the 'SBS/Images' folder are also not deleted.

Issues similar to the example below may be encountered because of this issue:

Customer had a total of seven preboots in the 'automation_image_configuration' table but only three showed in the console. When he manually boots into PXE, the four pxe options that don't show in console appeared.

 

 

There are various issues that can occur.

The example below is common: 

Customer had a total of seven preboots in the 'automation_image_configuration' table but only three showed in the console. When he manually boots into PXE, the four pxe options that don't show in console appeared.

Cause

The database is not being cleaned up nor are the files on the site server being deleted.

Environment

All version of DS up to and including 8.1 RU2

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available.

Workaround:

To clean up the database do the following

1) Open SQL Server Management Studio and select the database you use with ITMS (DS)  .  *****Verify that there is a backup of the database before proceeding *****

2) Type 'select * from dbo.Automation_Image_Configuration'

3) The preboot configurations will be shown.

4) Delete the configuration(s) that are not needed by typing: 'Delete from dbo.Automation_Image_Configuration where [Configuration Name] = <put name here>'

 

To delete preboot configurations on the NS/SS do the following:

1) Go to the locations listed below

7.5 or later:  SMP Servers

  • C:\Program Files\Altiris\Deployment\Bootwiz

7.5 or later:  Site Servers

  • C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS\Images

2) Delete the folders with the same name under both of the above locations AFTER you have deleted the corresponding preboot configuration from the Preboot Configuration page in your SMP Console. As an example, if your Preboot Configuration was named "WINPE5x_x64", delete the folder with the same name