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After running 'Prepare for Image Capture' task on a Windows 10 computer the Start Menu and Search options are disabled

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Article ID: 162401

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Updated On:

Products

Deployment Solution

Issue/Introduction

If the 'Prepare for Image Capture' task is ran on a Windows 10 computer, sysprep will disable the Start Menu and Search box.

The Start Menu and Search box are disabled after running sysprep on a Windows 10 box.

Cause

In previous versions of Windows, Microsoft allowed sysprep to be ran using the System account.  In Windows 10, Microsoft now requires that sysprep be ran with with an Administrative account.

Resolution

In DS 7.6 HF5, if a Windows 10 box is selected as part of the 'Prepare for Image capture' task, a check box appear asking for an Administrator credential.