Unable to Encrypt or Uninstall Endpoint Encryption from a Dell PC

Products

• Endpoint Encryption

Issue/Introduction

When launching the Endpoint Encryption Management agent, no drive is listed and when you attempt to uninstall you receive the error " Unable to uninstall the drive is currently encrypted" The drive also does not report back to the Management Server.

Disk is not encrypted, but you can not uninstall

Error message is unable to uninstall as drive is encrypted

Resolution

Dell has published the following knowledge base article about this issue. Follow the steps in the article to stop the SSD boot drive appearing as removable media:

SLN293012 - The SSD boot drive appearing as removable media on the Latitude E7240/E7440

Applies To

• Windows 8.1
• Windows 8
• Windows 7 Professional x64

Dell Models Affected:

• Dell Latitude E7440 Ultrabook
• Dell Latitude E7240 Ultrabook
• Dell Latitude E6440

Affected Disk Models:

• Samsung SSD SM841
• Samsung SSD PM851
• Liteonit LMT-256 SSD
• INTEL SSDSC2BW180A4

Note: There may be other models affected, outside of this list.

Affected Storage Controllers:

• Intel(R) Mobile Express Chipset SATA RAID Controller
• Intel(R) 8 Series/C220 Series SMBus Controller