search cancel

Symantec Endpoint Protection clients receive full content instead of delta files

book

Article ID: 162340

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection clients download large content updates that are almost the same size of full.zips instead of a smaller incremental delta update. This may result in higher than normal network bandwidth utilization between the manager and the clients.  Additionally the disk space used by the manager increases with a greater number of files (SymDelta_xxx) and folders in "C:\Users\semsrv\AppData\Local\Temp\".

 

"<path>\Symantec Endpoint Protection Manager\tomcat\logs\"

ContentMergetask-0.log

Unexpected server error.2015-09-04 12:52:59.002 THREAD 37 SEVERE: Error: Decomposed Merge with Full Mediation failed: FullResult [request=FullContentRequest @1018834669 DstSeq: 150810009 [destDirPath=...\content\TempCache\{535CB6A4-441F-4e8a-A897-804CD859100E}\150810009\Full, isOutputAvailable=false, 
srcFullPath=D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{535CB6A4-441F-4e8a-A897-804CD859100E}\150903018\Full, deltaPath=...\content\TempCache\{535CB6A4-441F-4e8a-A897-804CD859100E}\150903018\xdelta150903018_To_150810009.dax],
 result=-533331968, ex=com.sygate.scm.server.util.ServerException: Unexpected server error.]
...
...
...
2015-09-04 12:52:59.047 THREAD 37 SEVERE: Merge failed, ZERO BYTE DAX file: created to notify Secars: D:\Program Files (x86)\Symantec\Symantec Endpoint 
Protection Manager\Inetpub\content\TempCache\{535CB6A4-441F-4e8a-A897-804CD859100E}\150810009\xdelta150810009_To_150903018.dax 2015-09-04 12:52:59.048 THREAD 37 SEVERE: ContentProvisionerTask failed processing: 4:{535CB6A4-441F-4e8a-A897-804CD859100E}:150810009:150903018:D:\Program Files (x86)\Symantec\Symantec 
Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{535CB6A4-441F-4e8a-A897-804CD859100E}.param:D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{535CB6A4-441F-4e8a-A897-804CD859100E}.opt:null

Cause

 

 

Resolution

This issue is fixed in Symantec Endpoint Protection Manager 12.1.6.3.  For information on how to obtain the latest build of Symantec Endpoint Protection,
read TECH 103088: Download the latest version of Symantec Endpoint Protection