How to monitor the CA Software Asset Manager application and running processes.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Where are the log files that we need to monitor in CA Asset Portfolio Manager?  We'd like to monitor the application and any running processes.  

Environment

CA Software Asset Manager, 4.x and above

Resolution

There are several different locations you can monitor for error log information: 

1.  General Error log (Admin-Monitoring-Error Log) 

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2.  Import logs (any log from running an XML)

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3. Cron Job Logs  (Admin-Configuration-Cron Jobs)

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4.  PHP logs - review the PHP.INI file for the log file location

If the error_log = syslog, then the php errors log to the Event Viewer -> Windows application log

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5.  Event viewer -> windows application and system logs