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How to monitor the CA Software Asset Manager application and running processes.


Article ID: 16231


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Where are the log files that we need to monitor in CA Asset Portfolio Manager?  We'd like to monitor the application and any running processes.  


CA Software Asset Manager, 4.x and above


There are several different locations you can monitor for error log information: 

1.  General Error log (Admin-Monitoring-Error Log) 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcHAAW" alt="SAMGeneralLog.png" width="416" height="138">

2.  Import logs (any log from running an XML)

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<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcGAAW" alt="SAMExchangeLogs2.png" width="445" height="143">

3. Cron Job Logs  (Admin-Configuration-Cron Jobs)

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcEAAW" alt="SAMCronLogs.png" width="437" height="220">

4.  PHP logs - review the PHP.INI file for the log file location

If the error_log = syslog, then the php errors log to the Event Viewer -> Windows application log

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcDAAW" alt="phplog.png" width="707" height="159">

5.  Event viewer -> windows application and system logs



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1558717236209000016231_sktwi1f5rjvs16uig.png get_app
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