How to monitor the CA Software Asset Manager application and running processes.

book

Article ID: 16231

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Where are the log files that we need to monitor in CA Asset Portfolio Manager?  We'd like to monitor the application and any running processes.  

Environment

CA Software Asset Manager, 4.x and above

Resolution

There are several different locations you can monitor for error log information: 

1.  General Error log (Admin-Monitoring-Error Log) 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcHAAW" alt="SAMGeneralLog.png" width="416" height="138">

2.  Import logs (any log from running an XML)

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcFAAW" alt="SAMExchangeLogs.png" width="400" height="297">

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcGAAW" alt="SAMExchangeLogs2.png" width="445" height="143">

3. Cron Job Logs  (Admin-Configuration-Cron Jobs)

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcEAAW" alt="SAMCronLogs.png" width="437" height="220">

4.  PHP logs - review the PHP.INI file for the log file location

If the error_log = syslog, then the php errors log to the Event Viewer -> Windows application log

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKcDAAW" alt="phplog.png" width="707" height="159">

5.  Event viewer -> windows application and system logs

 

Attachments

1558717239971000016231_sktwi1f5rjvs16uii.png get_app
1558717238243000016231_sktwi1f5rjvs16uih.png get_app
1558717236209000016231_sktwi1f5rjvs16uig.png get_app
1558717233530000016231_sktwi1f5rjvs16uif.png get_app
1558717231675000016231_sktwi1f5rjvs16uie.png get_app