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Content filtering policy with condition " If any part of the message does not contain 1 or more words in dictionary" is not working as expected.

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Article ID: 162308

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Updated On:

Products

Messaging Gateway

Issue/Introduction

  1. In Symantec Messaging Gateway,Create a content filtering policy with condition " If any part of the message does not contain 1 or more words in dictionary "Test".
  2. Sent a test message with a word which is in the dictionary, policy is not triggered, even that word is a part of dictionary.

Observed Behavior: 

Symantec Messaging Gateway is not able to determine that the word in the email is already a part of dictionary and it should bypass this policy.

Cause

This is expected behavior, as we are adding a negative condition, in order to trigger this policy it must have a word from dictionary in all parts of the message to have this policy triggered.

Because we use the condition, "if any part of the message does not contain word from dictionary" so all parts must have a word from dictionary.

Resolution

This is expected behavior, as we are adding a negative condition, in order to trigger this policy it must have a word from dictionary in all parts of the message to have this policy triggered.

Because we use the condition, "if any part of the message does not contain word from dictionary" so all parts must have a word from dictionary.