Adobe Update: APSB15-15 fails to download in PRC.

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Article ID: 162287

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Adobe Update: APSB15-15 fails to download in the Patch Management Solution (PM) - Patch Remediation Center

Found different errors as downloaded between PM 7.1 SP2 MP1 and PM 7.6, and currently reviewing PM 7.5.x environments.

7.1 SP2 MP1:

  • Error: Failed to download Software Update Package 'AcroRdr2015Upd1500630060_MUI.msp
  • Warning: The operation has timed out (preceded by 3 retrying attempts)

7.5 SP1.X:

  • Warning: Unable to connect to the remote server
  • Warning: [1/3] Pausing for 00:00:20, then retrying download of ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/1500820082/AcrobatDCUpd1500820082.msp
  • Error: Download failed for 'ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/1500820082/AcrobatDCUpd1500820082.msp' Unable to connect to the remote server
  • Error: Failed to download Software Update Package 'AcrobatDCUpd1500820082.msp' [GUID]

 

7.6:

  • Error: Download failed for 'ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2015/1500630060/AcroRdr2015Upd1500630060_MUI.msp'Object reference not set to an instance of an object.
     [System.NullReferenceException @ Altiris.PatchManagementCore]
     at Altiris.PatchManagementCore.Utilities.File.DownloadFtp(Uri fromUrl, DownloadContext downloadContext)
     at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext)
     at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters 
    miscDownloadParams)

    Exception logged from: 
       at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
       at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters 
    miscDownloadParams)
       at Altiris.PatchManagementCore.Utilities.FileDownloader.Download()
       at Altiris.PatchManagementCore.Utilities.FileDownloader.DoDownloadProcedure(Object data)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ThreadHelper.ThreadStart(Object obj)

    **CEDUrlStart** :http://entced.symantec.com/entt?
    product=SMP&version=7.6.1383.0&language=en&module=wREfJ+xABT3oJwK1UdSXxZ/DLQYW9d
    E+V47c/f+qyOsLQzuNHusWhzKVye8ZuzjN&error=1273899986&build=**CEDUrlEnd**

Cause

Package management within 7.6 HF.x failed to download the updates.

Package management within ITMS 7.5 HF5 appears in order and the cause is FTP download URL is not enabled for the environment as outlined in INFO2742.

Package management within  ITMS 7.1 SP2 MP1 appears in order; found the Software Updates do hang for some time and will download eventually.

Resolution

This issue was resolved in ITMS 7.6 HF5.