Unable to choose users and groups to assign Software Portal permissions, error failed to retrieve list

Products

• IT Management Suite

Issue/Introduction

Unable to choose users and groups to assign Software Portal permissions, error failed to retrieve list. We also found a similar issue when trying to right-click on a package and choose Update Distribution Points.

Cause

This is a known issue.

Resolution

This issue will be fixed in 7.6 HF5.
If you are using a previous version, you can use the work-around provided here. The updated webservicecall.js resolves the issue. It is not undergone full testing, so please apply with caution, prepared to back out should any unforeseen issues occur.

1. Download the attached file and extract to a local directory on the Symantec Management Platform.
2. Browse to C:\Program Files\Altiris\Notification Server\Web\includes (drive letter may differ based on where you installed the SMP).
3. Rename the existing webservicecall.js and add a .bak to the file name.
4. Copy over the new version of the file.
5. Restart services.

You will need to restart all consoles to get the changes to apply.
If you need to back out of the fix, delete the new one you copied in and rename the .bak to the original name, and restart services.