How to Install Helpdesk for Symantec Endpoint Encryption 11.0

Products

• Endpoint Encryption

Issue/Introduction

Requirement is to setup the Helpdesk for Symantec Endpoint Encryption 11.0 Upwards

Resolution

To install the SEE Helpdesk component on one of the Client machines ( win 7/Win 8/Win 8.1)
Helpdesk is a console that is used by support engineers in any organization to achieve one of the following results.

• Help Desk Recovery
• Legacy OTP Recovery-Online
• Legacy OTP Recovery-Offline
• Mac Personal Recovery key program

In order you achieve this follow the steps as below

• On the Windows 7/8/8.1 Machine go to the Server Installers ( Symantec Endpoint Encryption 11.0 ) - Zip folder
• Extract the contents to a location locally
• Double click on SEE Management Agent x64 ( depending on the OS version )
• Ensure you select the Option for SEE server
• Browse to the right Database Instance
• Use Windows Authentication to proceed with the Installation
• Once this is done move to the next installer
• Double click on SEE helpdesk x64
• Finish the installation

On the server Side:- ( SEEMS )

• Open the SEEMS configuration manager
• Under Server Roles:-
• Turn on the "Manage Server Roles"
• Add the user ( help desk )
• Assign the Help desk Permission to the same user
• Click on Save

Now upon the Next reboot this user should be able to open the SEE management Console on his/her Windows Machine

** In case if any issues arise on the Database Access ( Errors which relate to this USER not able to access the DB ) , please ensure you add this user to the SQL Database "logins" and give the Role membership of DB_reader and DB_writer