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SEDR update fails with 471 response, inactivated key

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Article ID: 162238

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

When attempting to run any of the update commands ("update list", "update download", "update install") via the Symantec Advanced Threat Protection (ATP) or Endpoint Detection and Response (EDR) command line, the error listed below is returned.

http code: 471 response:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<HTML><HEAD>
<TITLE>471 inactivated key</TITLE>
</HEAD><BODY>
<H1>inactivated key</H1> You don't have permission to access <path to patch>
on this server.<P>
</BODY></HTML>

Cause

The currently installed license file is no longer valid, or the cert.pem file has become invalidated or corrupted.

Resolution

Verify that the ATP or EDR appliance has a current valid license installed. If the current license status shows Valid, upload the license file again to refresh the certificate. If this fails contact support and provide them this article reference. 

Attachments