Microsoft Exchange Web Services

Article Id: 16223

Status: Published

Updated On: 14-02-2018 07:52

Legacy Id: TEC1823944

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Is it possible to configure CA Service Desk Mailboxes to communicate via Microsoft Exchange Web Services?

Environment:

CA Service Desk Manager 14.1

Resolution:

No, this is not possible. We only have IMAP4 and POP3 as email types for supported mailboxes.