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Microsoft Visual C++ 2008 Service Pack 1 IRC fails to run

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Article ID: 162220

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Updated On:

Products

Symantec Products

Issue/Introduction

Running install readiness checks fails to run the Microsoft Visual C++ 2008 Service Pack 1  IRC Microsoft Visual C++ 2008 Service Pack 1 Redistributable is required for the use of multiple Symantec Solutions.

Cause

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 is required for Network Discovery to be installed when upgrading to 7.6

Resolution

Download and install the appropriate redistributable package.  It has been attached to TECH230692.

If it's installed and the IRC still fails  you will need to manually see what is in the registry.  The IRC checks the following:

1.  Opens HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\67D6ECF5CD5FBA732B8B22BAC8DE1B4D\DisplayName
2.  Compares the value in DisplayName with the following the string:  Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
3.  If this value is there the IRC should should complete.

Attachments

RedistributableIRC.PNG get_app