Power Supply column shows "Error" in the GUI for Symantec Messaging Gateway (SMG)

Products

• Messaging Gateway

Issue/Introduction

Power Supply column shows "Error" in the GUI for Symantec Messaging Gateway (SMG).




Also in messages log similar entries can be observed:
2015 Jun 17 09:10:12 (crit) SMS::Hardware: Power supply redundancy in Unknown state

Issue might occur on following appliance models:
SMG8380 (Dell PowerEdge R720)
​SMG8360 (Dell PowerEdge R620)
 

Cause

Power Supply redundancy disabled in the BIOS of the appliance.

Resolution

Enable power supply redundancy in the BIOS or iDRAC.

Steps to enable via BIOS:
1. Boot the system, and press F2 for setup
2. Select "iDRAC Settings"
3. Select "Power Configuration"
4. Under "Power Supply Options", check the setting "Redundancy Policy", if it says <not Redundant>, it should be changed to <Input Power Redundant>
5. Reboot the system to fully apply the change.

Steps to enable via iDRAC:
1. Go to Overview -> Server -> Power/Thermal
2. Select "Power Configuration" tab
3. Select "Power Configuration" sub-tab
4. Select "Power Supply Options" section
5. Under "Redundancy Policy" if you see "Not Redundant", switch to "Input Power Redundant"
6. Reboot the system to fully apply the change