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Receiving cipher errors when logging in to the Enforce console


Article ID: 162210


Updated On:


Data Loss Prevention Enforce


Cipher errors logging into console. Various errors, for example (from firefox):
An error occurred during a connection to x.x.x.x:8300. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)


Due to various exploits in cipher suites that have been identified recently many Operating Systems and Web browsers are removing weak ciphers. Our default cipher suite for tomcat is primarily composed of the older set, and so needs to be updated in order to connect to a fully patched browser.


Log into the enforce server and navigate to \Program Files\Symantec\DataLossPrevention\EnforceServer\15.7\Protect\tomcat\conf on Windows or /opt/Symantec/DataLossPrevention/EnforceServer/15.7/Protect/tomcat/conf on Linux then open the server.xml file in a text editor. Find the “ciphers=” setting under the connector section and change the list (the part in quotes) to this:
Once that cipher string has been saved, restart the SymantecDLP Manager service or restart the server. After the SymantecDLP services are restarted, the user should now be able to connect to the Enforce UI without errors.