Point fixes For ServiceDesk 7.6
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Point fixes For ServiceDesk 7.6


Article ID: 162197


Updated On:




 Where can I find the point fixes for ServiceDesk 7.6?


Attached to this article are all of the point fixes for ServiceDesk 7.6. Feel free to download any of the attachments. Referenced Etracks are listed for documentation.


  • Before applying any point fix please confirm you are running build 7.6.4383.485 or higher version of Workflow. This can easily be confirmed by going to Help->About inside Workflow Designer. If you aren't running the specified build or newer please contact Symantec Technical Support to acquire the updated build. Information on the fixes that are included in this updated Worfklow build can be found in article INFO2509.
  • Please see the individual point fix knowledge base articles for specific instructions on how to apply the point fix if necessary.


KB Article Title Etrack Date Added
TECH223151 When OnImplementationDateReached ruleset is triggered, Send Email To Implementer rule fails with Error: Invalid task assignment type 3555288 07/29/15
TECH231858 Manage Incident Service Queues Workflow Does Not Allow Scrolling Through The Queues List. 3828828 08/13/15
TECH233162 Using the Save Path of the Approve/Deny Change Plan does not display change times correctly 3869345 10/26/15
TECH233533 KNOWN ISSUE: Cannot find SD.Filters.dll & Symantec.ServiceDesk.Cm.dll errors are generated in the ProcessManager logs 3879061 11/17/15
TECH233933 Enhancements to Manage Incidents portal page   01/14/16
TECH233985 KNOWN ISSUE:Extend Classification button in Work Incident form doesn't work 3831403 01/14/16
TECH234976 KNOWN ISSUE: Unable to use paging arrows past page 2 on Managed Incidents page 3901969 05/26/16
KNOWN ISSUE: Manage Related Configuration Items form take a long time to populate the SMP collections list 3951100 06/03/16



Applies To

 ServiceDesk 7.6


TECH235014.zip get_app
TECH233985.zip get_app
TECH233933_TECH234976.zip get_app
TECH233533.zip get_app
TECH231858.zip get_app
TECH223151_TECH233162.zip get_app