Federate Search is usually configured to utilize SharePoint. If you need to configure Google as the default one needs to follow slightly different instructions.
How do I configure Federate Search to utilize Google instead of SharePoint?
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
1. Verify what Custom Google search engines you have via this URL: https://cse.google.com/cse/all
2. You can get (create) a Custom Search Engine from Google - by accessing: https://cse.google.com/cse/create/new
- create a custom search engine
- in the Basics tab -> Details -> Search engine ID button reveals the Search Engine ID value
- This is what you need in the C:\Program Files (x86)\CA\Service Desk Manager\samples\cafedsearch\adapters.properties file's google_googleCx field's value:
#Start of Google configuration parameters
google_googleCx=
Note: its of format: 1234213123231232:abcdef1234
3. Next step is to get a google API key. To get a search API key go to: https://developers.google.com/custom-search/json-api/v1/overview
- get a key, normally you get prompted for a project name followed by enabling a key that you copy/paste.
(see what projects/APIs you have: https://console.developers.google.com/apis/dashboard )
- The key you obtain above goes to: C:\Program Files (x86)\CA\Service Desk Manager\samples\cafedsearch\adapters.properties file's google_googleApiKey field's value:
google_googleApiKey=
Note: APIKey is of format: abcd1234xyz1234def
4. Once you have done this, you need to follow rest of the steps:
https://docops.ca.com/ca-service-management/14-1/en/using/knowledge-management/integrating-multiple-search-engines-using-federated-search/how-to-configure-federated-search
5. NX_ROOT/bin/fs_adapters_cli -i -k Google -b GoogleSearchAdapter -t "google-tmpl.xml" -o "google.xml"
6. Check: $NXROOT\log\jfedsearch.log for any errors
7. Copy C:\Program Files (x86)\CA\Service Desk Manager\samples\cafedsearch\adapters-config.xml and google.xml to the following CA SDM directory:
$NX_ROOT\bopcfg\www\CATALINA_BASE_FS\webapps\cafedsearch\WEB-INF
8. Restart the Federated Search Tomcat instance:
pdm_tomcat_nxd - c STOP - t FS
Wait for 1 minute
pdm_tomcat_nxd - c START - t FS
9. Verify and check the error log files in $NX_ROOT\log\jfedsearch.log
10. Try to do your search now, if you continue to face the same problem, here's what is recommended
a) $NX_ROOT\bopcfg\www\CATALINA_BASE_FS\webapps\cafedsearch\WEB-INF\log4j.properties
b) look for log4j.rootCategory=info, jfedsearch
c) change it to log4j.rootCategory=debug, jfedsearch
d) save the file and restart tomcat
pdm_tomcat_nxd - c STOP - t FS
Wait for 1 minute
pdm_tomcat_nxd - c START - t FS
11. Reproduce the issue and send CA Support the following: $NX_ROOT\log\jfedsearch.log