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PGP tray crashes during client enrollment
Article ID: 162154
Desktop Email EncryptionDrive EncryptionFile Share Encryption Powered by PGP Technology
When rebooting the system after installing Symantec Encryption Desktop, PGP tray fails to start and crashes with message "PGP tray has stopped working".
Problem Event Name: BEX
Application Name: PGPtray.exe
Application Version: 10.3.2.16620
Application Timestamp: 55485903
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033 Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
This issue may be related to the Microsoft Data execution prevention (DEP) tool. DEP is a set of hardware and software technologies that perform additional checks on memory to help protect against malicious code exploits.
This issue may be resolved by using the following steps:
Right-click Computer icon on the Windows Desktop and select Properties.
Click Advanced system settings and then Performance > Settings.
Click the Data Execution tab and make sure "Turn on DEP for essential Windows programs and services only" is enabled.