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PGP tray crashes during client enrollment


Article ID: 162154


Updated On:


Desktop Email Encryption Drive Encryption File Share Encryption Powered by PGP Technology


When rebooting the system after installing Symantec Encryption Desktop, PGP tray fails to start and crashes with message "PGP tray has stopped working". Problem Event Name: BEX 
Application Name: PGPtray.exe 
Application Version: 
Application Timestamp: 55485903 
Fault Module Name: StackHash_0a9e 
Fault Module Version:
 Fault Module Timestamp: 00000000 
Exception Offset: 00000000
 Exception Code: c0000005 
Exception Data: 00000008 
OS Version: 6.1.7601. 
Locale ID: 1033 Additional Information 1: 0a9e
 Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 
Additional Information 3: 0a9e 
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 


This issue may be related to the Microsoft ​Data execution prevention (DEP) tool. DEP is a set of hardware and software technologies that perform additional checks on memory to help protect against malicious code exploits.


This issue may be resolved by using the following steps:

  1. Right-click Computer icon on the Windows Desktop and select Properties.
  2. Click Advanced system settings and then Performance > Settings.
  3. Click the Data Execution tab and make sure "Turn on DEP for essential Windows programs and services only" is enabled.