Error: "451 TLS/SSLv3 Connection required. (#4.7.1)"

Products

• Email Security.cloud

Issue/Introduction

You are sending to a domain protected by the Symantec Email Security.cloud service, or you are a customer subscribed to Symantec Email Security.cloud sending outbound through the service. The Email Security.cloud server responds to the SMTP RCPT TO: command with "451 TLS/SSLv3 Connection required. (#4.7.1)".

• 451 TLS/SSLv3 Connection required. (#4.7.1)
• Within the ClientNet portal, the Email Track and Trace tool shows "Not Delivered" in the Delivered column and "Boundary Encryption" in the "Service" column.

Environment

Symantec Email Security.Cloud Encryption

Cause

A TLS enforcement is configured on the Symantec Email Security.cloud protected domain account. If conducting a search on the Symantec.cloud portal section Dashboard > Services > Email Services > Encryption,  the 3rd party domain is listed on the TLS Business Partners,  this indicates a TLS connection must be used when sending emails to and from the domain(s) in question.

Resolution

The sending domain must configure their mail server so that it initiates a TLS connection to the recipient domain's mail server.