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Emails from a Distribution List in Office 365 fail to arrive to recipients of domains protected by Email Delivery .cloud

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Article ID: 162140

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Updated On:

Products

Email Security.cloud

Issue/Introduction

When sending outbound through Email Security .cloud, an email sent to one or more recipients outside your organization fails to arrive to the intended recipients.

- No Non Delivery Report (NDR)
- Within the Client portal, Email Track and Trace does not show a delivery attempt to the target recipient

 

Cause

The ReturnPath/Envelope Sender of the email for the DL is a Null Sender by default in Office 365. 
The "Sender" in your Office 365 report is simply a "Body From" and is not the SMTP sending address. 
As a result Symantec .cloud servers cannot verify that the email is legitimately from a customer, so they respond with a "trying to use me as a relay" message.

Resolution

  1. Within Office 365, on the settings for the DL, set a manager for the DL that is an address within a domain protected by Email delivery . cloud
  2. Using a Powershell command enter  "set -ReportToManagerEnabled $true"


Microsoft articles related to this issue.
http://support.microsoft.com/kb/2723654