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Automation partition doesn't install on UEFI based hardware.

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Article ID: 162139

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

The Console may show the automation partition as installed on the client however client properties shows status as NO.  The client will not boot into automation from the automation partition either. Any image tasks executed on the client will fail from not booting into automation.

Cause

Installation of automation partition on a UEFI-based computers using Ghost Solution Suite is currently not supported.  It is recomended that Ghost Solution Suite 3.0 Hot fix 3 or later be installed and that automation folders be used as they support UEFI technology.   See DOC9111 for further information about Hot fix 3

Resolution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) identified in the Products link of this article. Symantec is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please refer to the following Web site:
http://www.symantec.com/business/index.jsp