ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

How does Email Security.cloud determine whether a message is spam or a newsletter?

book

Article ID: 162131

calendar_today

Updated On:

Products

Email Security.cloud

Issue/Introduction

You seek to understand how Email Security.cloud determines whether a given message is spam or is a newsletter.
 

Resolution

Please see the following excerpt from the online help for Email Security.cloud:

"Spam is defined as any unsolicited commercial email from unknown sources. The sender obtains the email address without the recipient's approval. Examples include phishing emails, advance-fee fraud scams (419s), and emails touting pharmaceuticals.

Newsletters are commercial emails. To receive a newsletter you need to subscribe to a mailing list. You may opt in unwittingly as part of a software installation, download registration, or membership registration. Examples of Web sites that opt users into email newsletters include Facebook, LinkedIn, and updates from company Web sites."

 

The original copy of this text is available publicly online at the following location:

https://techdocs.broadcom.com/us/en/symantec-security-software/email-security/email-security-cloud/1-0/faqs-about-newsletters-and-marketing-emails-v61419451-d2923e1901.html