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Error: "[Data Error]" when using hostedendpoint.spn.com in a web browser

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Article ID: 162120

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Updated On:

Products

Symantec Products

Issue/Introduction

When you are browsing the Symantec Endpoint Protection Small Business Edition customer portal at https://hostedendpoint.spn.com, the Computers, Policies or Reports pages display the error, "[Data Error]".

Cause

This error is caused by extreme server load. Once the server load is balanced or decreased the behavior will desist.
 

Resolution

Please wait 30 minutes to 1 hour and reload the affected page(s). If the behavior continues to persist, please contact Symantec support.